Help - Basics - General

What follows are frequently asked questions about digital materials and the Arkansas Library 2 Go! web site. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.

• What kinds of materials can I check out from this website?
• What is an 'eBook'?
• What is an OverDrive WMA Audiobook?
• What is an OverDrive MP3 Audiobook?
• What software do I need to use the content at this site?
• How do I get to Adobe® eBook titles after I've downloaded them?
• How do I get to OverDrive titles after I've downloaded them?
• Can I download a title multiple times during the checkout period?
• What happens to downloaded titles once I have finished with them?
• Can I use the materials I check out from this site on multiple computers?
• Can I download and play OverDrive titles on a Windows Mobile® device?
• Can I download and play OverDrive titles on an Android™ device?
• What is an enhanced title?
• How do I know if a title is enhanced?
• I'm interested in an enhanced title but I really only want one of the files. Do I have to download both?
• I'm thinking about checking out an enhanced title. Will it count as one or two checkouts?
• How can I tell the format of the supplemental file that comes with an enhanced title? How will I know what software I need to use it?

What kinds of materials can I check out from this website?

We are pleased to offer the following types of materials for checkout and download from this website:

• eBooks in the Adobe® Digital Editions EPUB format
• eBooks in the Adobe® Digital Editions PDF format
• WMA Audiobooks in the OverDrive Media Console™ format
• MP3 Audiobooks in the OverDrive Media Console™ format

To review system requirements and download free software for your preferred format, click below:

• Adobe EPUB eBooks
  • Adobe Digital Editions
• Adobe PDF eBooks
  • Adobe Digital Editions
• OverDrive WMA Audiobooks
  • OverDrive Media Console for Windows® v1.0 (or newer)
  • OverDrive Media Console for Windows Mobile v1.0 (or newer)
• OverDrive MP3 Audiobooks
  • OverDrive Media Console for Mac® v1.0 (or newer)
  • OverDrive Media Console for Windows® v3.0 (or newer)
  • OverDrive Media Console for Windows Mobile v1.0 (or newer)

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What is an 'eBook'?

'eBook' is short for 'electronic book', a digital version of a print book that has been optimized for on-screen reading. eBooks are available in a variety of different formats.

To read more about free eBook software, click below:

• Adobe Digital Editions for Adobe EPUB eBooks
• Adobe Digital Editions for Adobe PDF eBooks

To review system requirements and instructions for download, click below:

• Adobe Digital Editions for Adobe EPUB eBooks
• Adobe Digital Editions for Adobe PDF eBooks

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What is an OverDrive WMA Audiobook?

An OverDrive WMA Audiobook title is a digitally-protected audiobook that has been optimized for download. OverDrive WMA Audiobook titles are built using the Microsoft® Windows Media® Audio format, which greatly enhances the sound quality for desktop listening, play of CD copies (where permitted by the publisher), and portable device use.

To read more about free digital audiobook software, click on the link below:

• OverDrive Media Console

To review system requirements and download OverDrive Media Console, click on the link below:

• OverDrive Media Console

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What is an OverDrive MP3 Audiobook?

An OverDrive MP3 Audiobook title is an audiobook that has been optimized for download. OverDrive MP3 Audiobook titles are compatible with many different devices including most cell phones, PDAs, and MP3 players.

To read more about free digital audiobook software, click on the link below:

• OverDrive Media Console

To review system requirements and download OverDrive Media Console, click on the link below:

• OverDrive Media Console

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What software do I need to use the content at this site?

In order to borrow and use a specific format of digital media, you must download and install the appropriate software.

For Adobe EPUB eBooks, Adobe Digital Editions is available for desktop and laptop computers. For more information on Adobe Digital Editions, click here.

For Adobe PDF eBooks, Adobe Digital Editions is available for desktop and laptop computers. For more information on Adobe Digital Editions, click here.

OverDrive Media Console (for OverDrive WMA Audiobooks) is available for desktop and laptop computers with Microsoft Windows and Microsoft Windows Mobile operating systems. For more information on OverDrive Media Console, click here.

OverDrive Media Console (for OverDrive MP3 Audiobooks) is available for desktop and laptop computers with Microsoft Windows, Microsoft Windows Mobile, and Mac operating systems. For more information on OverDrive Media Console, click here.

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How do I get to Adobe® eBook titles after I've downloaded them?

Follow these steps to access Adobe eBooks after download…

1. Open Adobe Digital Editions.
2. Select the 'Library View' icon (in the upper left corner).
   The Adobe Digital Editions library is displayed.
3. Under the 'Bookshelves' heading, select 'Borrowed'.
4. Click the desired eBook.
5. Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
6. Select 'Open Item' to open the eBook.

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How do I get to OverDrive titles after I've downloaded them?

To open an OverDrive title, open OverDrive Media Console and double-click the desired title in the 'Media Library'.

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Can I download a title multiple times during the checkout period?

Arkansas Library 2 Go! maintains a history of borrowed digital materials called 'My Items Out'. During the lending period, you can re-download from the My Items Out feature by clicking on the 'My Items Out' link in the My Account section. To reach the My Account section, click the 'My Account' link and enter the required login information.

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What happens to downloaded titles once I have finished with them?

Downloaded files remain on your computer (even after they have expired) until you manually delete them. The steps to delete expired files vary by format…

To delete an expired Adobe eBook…

1. Open Adobe Digital Editions.
2. Select the 'Library View' icon (in the upper left corner).
   The Adobe Digital Editions Library is displayed.
3. Under the 'Bookshelves' heading, select 'Borrowed'.
4. Click the desired eBook.
5. Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
6. Select 'Delete Item'.
   The title is deleted.

To delete OverDrive titles using OverDrive Media Console…

1. Open OverDrive Media Console.
2. Select the item you wish to delete in the 'Media Library'.
3. Click the 'Delete' button.
   The title is deleted.

To delete OverDrive titles using OverDrive Media Console for Windows Mobile…

1. Open OverDrive Media Console for Windows Mobile.
2. Select the item you wish to delete in the 'Media Library'.
3. Click Menu > Delete and click 'Yes' to confirm.
   The title is deleted.

To delete OverDrive titles using OverDrive Media Console for Android…

1. Open OverDrive Media Console for Android.
2. Select the item you wish to delete in the ‘Library’.
3. Select Menu > Delete and click ‘Yes’ to confirm.
   The title is deleted.

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Can I use the materials I check out from this site on multiple computers?

This depends on the format…

• If you are using Adobe eBooks…
  Adobe Digital Editions does not allow borrowed titles to be transferred to multiple computers. However, if you activate Adobe Digital Editions using an Adobe ID, you are able to download a single Adobe eBook on up to 6 computers that have been activated using the same Adobe ID.
  
  
• If you are using OverDrive media…
  OverDrive WMA Audiobooks can be downloaded to multiple computers, transferred to supported portable devices, and burned to CD (where permitted by the publisher).
  
  OverDrive MP3 Audiobooks can be downloaded to multiple computers, transferred to supported portable devices, and burned to CD.
  

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Can I download and play OverDrive titles on a Windows Mobile® device?

You can download and play OverDrive titles on a Windows Mobile device using OverDrive Media Console for Windows Mobile. To review system requirements and download OverDrive Media Console for Windows Mobile, click here.

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Can I download and play OverDrive titles on an Android™ device?

You can download and play OverDrive MP3 Audiobooks on a Windows Mobile device using OverDrive Media Console for Android. To review system requirements and download OverDrive Media Console for Android, click here. OverDrive Media Console for Android is also available for download at Android Market.

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What is an enhanced title?

Enhanced titles are accompanied by supplemental material provided by the publisher. Once you have checked out an enhanced title, you will be able to download the title as well as the supplemental material. Note that an enhanced title only counts as a single checkout.

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How do I know if a title is enhanced?

Enhanced titles are clearly labeled with the designation '[ENHANCED]'.

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I'm interested in an enhanced title but I really only want one of the files. Do I have to download both?

No. You need only download the file in which you are interested.

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I'm thinking about checking out an enhanced title. Will it count as one or two checkouts?

An enhanced title counts as a single checkout.

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How can I tell the format of the supplemental file that comes with an enhanced title? How will I know what software I need to use it?

The file format of the supplemental file is indicated at the title details page (click the link '[ENHANCED]'). Additionally, the file format is recapped on the My Items Out page. At the My Items Out page, you'll also find a link to the download instructions for the software required to use the supplemental file.

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